1. Our Commitment to Accessibility
At Retouch IT Services, we believe that the web should be accessible to everyone, regardless of their abilities or disabilities. We are committed to providing an inclusive digital experience that enables all users to access our services and information effectively.
Accessibility is not just a compliance requirement for us—it's a fundamental principle that guides our design and development processes. We strive to create digital solutions that are usable by people with diverse abilities, including those who use assistive technologies.
Our Promise: We are dedicated to continuously improving the accessibility of our website and services, ensuring equal access and opportunity for all users.
2. Standards and Guidelines
Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible to people with disabilities.
WCAG 2.1 AA
We follow the Web Content Accessibility Guidelines 2.1 at the AA conformance level, which covers a wide range of recommendations for making web content more accessible.
Section 508
Our accessibility efforts also align with Section 508 of the Rehabilitation Act, ensuring compliance with federal accessibility standards.
ADA Compliance
We strive to meet the requirements of the Americans with Disabilities Act (ADA) to ensure equal access to our digital services.
International Standards
We also consider international accessibility standards including EN 301 549 and ISO/IEC 40500 to ensure global accessibility compliance.
3. Accessibility Features
Our website includes numerous accessibility features designed to enhance usability for all users:
Visual Accessibility
- • High contrast color schemes
- • Scalable text and images
- • Clear visual focus indicators
- • Alternative text for images
- • Consistent navigation structure
Audio & Media
- • Captions for video content
- • Audio descriptions available
- • Transcript options
- • Volume controls
- • Auto-play prevention
Keyboard Navigation
- • Full keyboard accessibility
- • Logical tab order
- • Skip navigation links
- • Keyboard shortcuts
- • Focus management
Content Structure
- • Semantic HTML markup
- • Proper heading hierarchy
- • Descriptive link text
- • Form labels and instructions
- • Error identification
4. Testing and Evaluation
We regularly test our website's accessibility using various methods and tools to ensure compliance and usability:
Automated Testing
Regular automated scans using tools like axe, WAVE, and Lighthouse to identify accessibility issues.
Manual Testing
Human evaluation including keyboard navigation, screen reader testing, and usability assessments.
User Testing
Testing with real users, including people with disabilities, to gather feedback and improve accessibility.
Testing Schedule
Regular Testing
- • Weekly automated scans
- • Monthly manual reviews
- • Quarterly comprehensive audits
Special Testing
- • Before major releases
- • After significant updates
- • Following user feedback
5. Known Issues and Limitations
We are transparent about current accessibility limitations and are actively working to address them:
Current Limitations
- • Some third-party embedded content may not be fully accessible
- • Certain interactive elements are being optimized for screen readers
- • Some older PDF documents are being updated for accessibility
- • Complex data visualizations are being enhanced with alternative formats
Workarounds Available
Alternative Formats
- • Text alternatives for visual content
- • Audio descriptions for videos
- • Simplified navigation options
Support Options
- • Phone support for complex tasks
- • Email assistance available
- • Alternative contact methods
6. Ongoing Improvements
Accessibility is an ongoing process. We continuously work to improve our website's accessibility through various initiatives:
Current Projects
- Implementing ARIA landmarks throughout the site
- Enhancing form accessibility and error handling
- Improving color contrast ratios across all pages
- Adding more comprehensive alt text for images
Team Training
- Regular accessibility training for developers
- Design team accessibility workshops
- Content creator accessibility guidelines
Future Plans
- Voice navigation capabilities
- Enhanced mobile accessibility features
- AI-powered accessibility assistance
- Multi-language accessibility support
Timeline
Q1 2024
ARIA implementation complete
Q2 2024
Enhanced form accessibility
Q3 2024
Voice navigation launch
7. Assistive Technologies
Our website is designed to work with a wide range of assistive technologies and adaptive strategies:
Screen Readers
- • JAWS
- • NVDA
- • VoiceOver
- • TalkBack
Input Devices
- • Switch controls
- • Eye tracking
- • Voice control
- • Head mouse
Magnification
- • ZoomText
- • MAGic
- • Browser zoom
- • OS magnifiers
Compatibility Testing
We regularly test our website with popular assistive technologies to ensure compatibility and optimal user experience.
Tested Combinations
- • JAWS + Chrome/Firefox
- • NVDA + Chrome/Firefox
- • VoiceOver + Safari
- • Dragon NaturallySpeaking
Mobile Testing
- • VoiceOver on iOS
- • TalkBack on Android
- • Switch Control
- • Voice Access
8. Feedback and Support
Your feedback is essential in helping us improve our website's accessibility. We welcome your input and are committed to addressing accessibility concerns promptly.
How to Report Issues
Describe the Issue
Tell us what accessibility barrier you encountered and where on our site.
Include Details
Share your browser, assistive technology, and operating system information.
Send Report
Contact us using any of the methods listed in the contact section.
Our Response Process
24 Hours
Initial acknowledgment
3-5 Days
Issue assessment and plan
1-2 Weeks
Resolution or workaround
Alternative Access Methods
If you encounter accessibility barriers on our website, we offer alternative ways to access our services:
Phone Support
Direct assistance available
Email Support
Detailed written assistance
Document Formats
Alternative file formats
9. Contact Information
For accessibility-related questions, feedback, or support, please contact us using any of the methods below:
Accessibility Coordinator
Dedicated to addressing accessibility concerns and providing support for users with disabilities.
General Support
[Your Address]
[City, State, PIN Code]
India
Business Hours
Phone Support
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Email Support
24/7 - We respond within 24 hours
Priority response for accessibility issues
Accessibility Statement Updates
This accessibility statement was last reviewed and updated on . We review and update this statement regularly to reflect our ongoing accessibility improvements.